Last Updated: August 4, 2026
By accessing or using the CompaHealth (the "Service"), operated by CompaHealth (referred to herein as "CompaHealth," "we," "us," or "our"), doing business as CompaHealth, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.
CompaHealth provides healthcare services to help users with their care coordination and navigation needs. Our service includes:
Assistance in locating healthcare providers
Help with appointment scheduling
General healthcare navigation support
Basic healthcare information assistance
THE SERVICE DOES NOT PROVIDE MEDICAL ADVICE. Our care navigation staff are neither credentialed nor licensed healthcare and cannot provide medical opinions, diagnoses, or treatment recommendations. Any information, text, or data provided by the Service are for informational purposes only. For medical emergencies, please call 911 or your doctor immediately.
We are committed to protecting your healthcare information . Please review our separate Privacy Policy for detailed information about how we collect, use, and protect your personal and health information.
Using the Service, you may be asked to provide your name, email address, requests, insurance information and other User Information in order to fulfill your requests.
Users of the Service agree to:
The user is at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Service.
User is based in the United States ("US") and requests are for US based providers
Provide accurate and complete information
Notify us immediately of any unauthorized use
Use the Service in accordance with all applicable laws
Not use the Service that involves medical decision making or medical opinion where a doctor is required
Not use the Service for emergency medical situations
Not text, upload or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail", "spam", "chain letters", or any other form of solicitation
Not harass or abuse our care navigation staff
Service availability may vary based on demand and staff availability
We do not guarantee the availability of specific healthcare providers or appointment times
By using our Service, you consent to receive communications from us via phone, text message, or email regarding:
Appointment confirmations and reminders
Service updates and changes
Follow-up questions about your requests
Marketing communications (subject to opt-out)
While we attempt to ensure the accuracy of provider information and schedules or other information from other sites and providers, we make no guarantees, warranties, or representation of that other information. It is possible that providers may need to cancel your appointment and that would be covered under that other provider's Terms of Service.
Our Service may contain links to third-party websites or services or our care navigation staff may send links that are not owned or controlled by the Service. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that the Service shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on:
Any content, goods, or services available on or through such third-party websites
Healthcare provider websites or patient portals
Insurance company websites
Medical information websites
Online pharmacy services
Any other external resources we may reference
We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit through our service.
By providing any feedback, comments, suggestions, ideas, or submissions regarding our Service ("Feedback"), you agree that:
All Feedback will be considered non-confidential and non-proprietary
The Service shall own exclusive rights, including all intellectual property rights, in and to such Feedback
Such Feedback is provided to us on a royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable basis
The Service shall be free to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you
You waive all moral rights in respect of the Feedback
You warrant that you have the right to assign such Feedback to us and that it does not infringe the rights of any third party
This includes any feedback provided through:
Customer surveys
Service reviews
Direct communications with our staff
Feature requests
Any other form of suggestion or comment about our Service
At this time, we are a free service for the user
We are not responsible for any cancellation or no-show fees a healthcare provider may charge
To the maximum extent permitted by law, the Service shall not be liable for:
Any indirect, incidental, special, consequential, or punitive damages
Any loss resulting from medical care received from healthcare providers
Scheduling errors or provider availability
Service interruptions or technical issues
Information accuracy from third-party sources
Users agree to indemnify and hold harmless the Service, its employees, officers, and agents from any claims, damages, or expenses resulting from their use of the Service.
We reserve the right to modify or discontinue the Service or these Terms at any time. Users will be notified of significant changes through the Service or via email or phone or text message.
We may terminate or suspend access to our Service immediately, without prior notice, for any reason, including breach of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
For questions about these Terms, please contact us at: [email protected]
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.
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